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Whitecloud FAQ?

Where is the fuel tank?

Open the driver’s door and you will see a small door just to the right of the drivers seat.

Do the headlights turn off automatically?

No you will need to manually turn off the headlights.

What are the dimensions of the van?

Length - 266 inches (22.1ft)  Height - 110" (9.1ft)

Do the cabin lights go off by themselves?

The main cabin lights can be turned off and on by using a switch right under the steering wheel or closing and locking all of the doors. Otherwise they will turn off after about 30 minutes with the doors open.

Is there a spare tire?

Yes the spare tire is located in the back and is accessed by using the jack under the passenger seat. There is a port in the rear of the van which will allow you to lower the spare.

How do you setup the front bed?

The front bed is setup by reaching under the front middle of the seat and then pushing the lever down. While holding the lever down pull up on the front of the seat. Continue pulling until the seat becomes flat. Once the bench is flat you can extend the bed by pulling up the front of the bench directly behind the bench seat.

How does the water work?

Simply pull down on the lever next to the faucet a couple of times. It may take a couple extra pumps if the faucet has not been used in a while.

How does the back lower bed work?

Simply pull up the front of the bench. It is important to make sure the hinges click into place. Then on each end extend up the hinges to fully secure the bed. There is then two small benches behind the kitchen that can be moved into place to make the back bed into a full queen bed.

How do you setup the upper bunk?

First the upper bunk may be secured in the back. Unhook the strap in the back and then lift up the bunk. Then using the two blue straps. Connect the outer ends of the bunk to the hooks in the ceiling. To take the bunk down simply reverse the steps.

How do you cook?

All cooking should be done outside.

Where is the table?

You will find the table under the back bench. There is a table leg that screws into the floor and then the table simply slides onto that leg. 

Do we need to clean the van before returning?

There is a $35 cleaning deposit. If you return the van clean you will get your deposit back or you can return the van dirty and you will not get your deposit back. Large amounts of mud and dirt on the floors and seats will result in a special cleaning fee. Anytime the van is driven on dirt roads you are required to return it clean.

Is there an awning?

You can request an external awning.

If we use the dishes and silverware do we need to clean them?

Yes all dishes and silverware should be washed for the next guest.

Is there a screen door?

Yes look in the back of the van and then screen door will Velcro onto the back once the doors are open.

Does the van have heat when the engine is not running?

Yes we offer a propane heater or for those with access to electricity we can include an electric heater.

Is smoking or drugs use allowed in the van?

No.

Do you offer Airport pickup/drop off?

We cannot provide airport transportation or provide pickups or drop offs at the airport. However, Wandervans is located about 10 minutes from the airport so it is quick and easy to use a rideshare such as Lyft or Uber to get to your van. Please type in wandervans into your Lyft or Uber app and this will allow your driver to take you to our location.

When is pickup time?

Wandervans uses a super convenient self checkout pickup and drop off system that allows you to pick up your van any time you would like. We will send you your custom access code as soon as your van is ready to be picked up. If your van is returned to us early enough the day prior to your scheduled pickup we will email you your access code as soon as your van is ready so that you can pick your van up as early as you would like the day of your scheduled pickup. If the van is returned to us too late at night the day before your pickup we will do our best to have it ready for you by 9:30 am. We will still email you as soon as it is ready if this is the case.

How do I add a Verified Driver?

To add a verified driver please open your reservation confirmation email and scroll down to where it says “Booking Info.” There will be a thumbnail photo of the van there. Next to “Booking Info” will be the words “View Reservation” in blue. Click on “View Reservation” and scroll down to where it says “Verified Drivers.” Click on the “Verified Drivers” tab and follow the prompts there to add a driver.

How do I upload a photo of my Driver’s License?

To upload a photo of your license please open your reservation confirmation email and scroll down to where it says “Booking Info.” There will be a thumbnail photo of the van there. Next to “Booking Info” will be the words “View Reservation” in blue. Click on “View Reservation” and scroll down to where it says “Verified Drivers.” Click on the “Verified Drivers” tab and follow the prompts there to upload a photo of your driver’s license. Once your photo is uploaded it can take a few days to review so I suggest doing this as soon as possible.

Do you have customer group discounts or other discounts?

We strive to provide the best possible value to our customers everyday. Because of this we do not offer any special discounts to any particular group of customers.

Can I use my CPAP Macine in a Wandervan?

Since CPAP machines are a medical device we cannot recommend plugging them into a Wandervan for use. Since everything in the van is powered off batteries with charge levels that vary depending on usage we cannot guarantee enough charge in the batteries all of the time to guarantee proper operation of a medical device.

Do you have a 3 day minimum rental?

Wandervans have a 3 day minimum on rentals. Wandervans are rented on a per calendar day basis not on an hourly or nightly basis.